SUMMARY
NAU21 is focused on reinventing the insurance market, driving improvements in its most critical operational areas, particularly claims management. The company works with insurance companies to simplify complex processes, reduce operational friction, and support faster, better-informed decisions.
NAU21’s solutions enable insurers to improve claims management with greater efficiency, consistency and control, by enhancing the way information is organised, accessed and used throughout the process. This enables operational teams to act faster, reduce manual effort, and respond more effectively to operational challenges and fraud-related risks.
The company’s value lies in making claims operations simpler, faster, and more reliable for insurers. NAU21 believes the future of insurance depends on smarter operating models that improve efficiency, service, and trust.

PROBLEM
Insurance companies are facing growing pressure to reduce operating costs, improve the customer experience and, at the same time, become more effective at preventing fraud. Claims management remains one of the sector’s most complex and resource-intensive processes, often affected by fragmented data, manual work, inconsistent assessments, and reactive fraud detection.
Fraud continues to cause significant financial losses and weaken trust. At the same time, customers expect faster, clearer, and more digital interactions.
NAU21 addresses these challenges by helping insurers move from reactive operations to a more proactive and data-informed approach to claims management. The solution supports earlier risk identification, more efficient processes, and stronger fraud prevention, while improving operational performance and service quality.

SOLUTION
NAU21 develops solutions that help insurers improve claims management with more structure, speed, and consistency. The approach combines automation and data intelligence to support operational teams in handling information, reducing manual effort, and improving decision-making across the claims process.
By organising and connecting relevant information throughout the process, the solution helps insurers simplify claims operations, improve visibility, and act faster. This enables teams to handle cases more efficiently, apply more consistent criteria, and respond earlier to risk and fraud signals.
The result is a more controlled and efficient claims operation, with shorter processing times, better collaboration, and improved execution quality. By helping insurers make better use of information and act with greater consistency, NAU21 contributes to stronger service delivery and more resilient operations.
In practice, this helps insurers move away from fragmented and reactive ways of working toward claims operations that are simpler, faster, and better prepared for current demands.